Version: October 2026
Terms and conditions
1. Definitions and scope
1.1 CANDDS: the sole proprietorship of Coen Janssen, trading as CANDDS, located at Paddestoelenlaan 69, 3903 GE Veenendaal, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 85294438, VAT ID NL004085657B17.
1.2 Client: the legal entity, or the natural person acting in the course of a profession or business, that enters into an Agreement with CANDDS.
1.3 Agreement: any arrangement between CANDDS and the Client about Services, including a Subscription, a Project or separate hours, together with the quote or order form and these terms.
1.4 Services: all design, advisory, art direction, branding and development work that CANDDS carries out for the Client.
1.5 Subscription: an Agreement under which the Client reserves a fixed number of hours of CANDDS each month.
1.6 Project: an Agreement for a defined assignment at a price agreed in advance.
1.7 Request: a task or question the Client submits within a Subscription.
1.8 Final work: the final designs and files approved by the Client and delivered.
1.9 In writing: by letter, email or another recorded digital message.
1.10 These terms apply to all quotes and Agreements of CANDDS. General terms of the Client do not apply, unless CANDDS has accepted them In writing.
1.11 CANDDS works for business clients only. These terms are not intended for consumers.
2. Formation of the Agreement
2.1 A quote is without obligation and valid for 14 days, unless stated otherwise.
2.2 An Agreement is formed once the Client accepts the quote In writing or pays the first invoice.
2.3 CANDDS may decline a request or assignment without giving a reason.
2.4 Obvious mistakes in a quote, on the website or in other communication, such as a typo in a price, do not bind CANDDS.
3. Subscriptions
3.1 CANDDS offers the following Subscriptions, excluding VAT:
• Small: 8 hours per month, €799 per month
• Medium: 16 hours per month, €1,499 per month
• Large: 32 hours per month, €2,999 per month
3.2 A Subscription is a reservation of capacity. The Client pays for the availability of those hours, whether or not they are used.
3.3 The Client may submit an unlimited number of Requests. CANDDS works through them one by one, in an order the parties agree on together. The number of Requests does not change the number of hours per month.
3.4 Hours not used in a calendar month expire at the end of that month without compensation and do not carry over. CANDDS keeps those hours free for the Client and cannot spend them on others. The only exception is set out in article 12.3.
3.5 CANDDS records the hours spent and gives the Client insight into them on request. Time spent on meetings, alignment, briefings and processing feedback counts as time spent.
3.7 The Client can switch to a larger or smaller Subscription In writing, no later than 48 hours before the end of the current calendar month. The change takes effect on the first day of the following month. Moving to a larger Subscription is only possible if CANDDS has room for it.
3.6 If a Request is expected to take more hours than are available that month, CANDDS says so in advance. The parties then agree whether the work is spread over several months or whether extra hours are used.
4. Extra hours and Projects
4.1 Extra hours outside a Subscription are possible when CANDDS has room for them. CANDDS is not obliged to provide extra hours. The rate is stated in the quote or agreed In writing in advance.
4.2 For a Project, CANDDS makes a quote with the agreed scope, planning, price and number of revision rounds.
4.3 Work outside the agreed scope, or more revision rounds than agreed, counts as additional work. CANDDS reports additional work in advance and only carries it out after the Client agrees In writing.
5. Execution and communication
5.1 CANDDS carries out the Services carefully and to the best of its ability. This is an obligation of effort, not an obligation of result.
5.2 CANDDS decides when and where the work is carried out. Stated deadlines are targets, not strict deadlines, unless explicitly agreed otherwise In writing.
5.3 On working days, CANDDS replies to messages from the Client within one working day. Channels such as WhatsApp are meant for short alignment. Faster replies are possible, but not an obligation.
5.4 CANDDS adapts to the Client’s way of working (for example email, WhatsApp or the Client’s systems) and internally uses its own tools for planning and progress.
5.5 When something is urgent, CANDDS tries to give the Request priority. Urgency may lead to the use of extra hours, after the Client agrees.
5.6 CANDDS works as a strategic and creative partner. The Client gives CANDDS room to apply its own expertise. The final decision on approval lies with the Client.
6. Obligations of the Client
6.1 The Client provides all information, materials, access to systems and feedback that CANDDS needs in good time.
6.2 The Client is responsible for the accuracy of what it supplies and guarantees that this material (such as texts, images, logos and typefaces) does not infringe the rights of third parties. The Client indemnifies CANDDS against claims from third parties about this.
6.3 Delays caused by late or incomplete delivery of materials or feedback are at the Client’s expense. Hours that cannot be spent as a result fall under article 3.4. Planning and delivery dates move accordingly.
6.4 Before approval, the Client checks the work for things such as texts, spelling, trademark use and legal requirements. After approval, CANDDS is not liable for errors the Client could have seen.
7. Third parties and external costs
7.1 After consulting the Client, CANDDS may bring in third parties, such as specialists in motion or development.
7.2 Costs of third parties, licences (such as fonts, stock images and plugins), hosting and software subscriptions (such as Framer) are not included in the Subscription or the Project price, unless agreed otherwise In writing. CANDDS submits these costs to the Client for approval in advance.
7.3 Licences and hosting subscriptions are preferably taken out in the name of the Client. The Client is responsible for maintaining and paying for them.
7.4 CANDDS is not liable for shortcomings, outages or changes in services or products of third parties.
8. Rates and payment
8.1 All amounts exclude VAT.
8.2 Subscriptions are invoiced monthly in arrears. The invoice follows at the end of each calendar month or in the first days of the following month, for the full monthly amount, even if not all hours were used. If an invoice is not paid on time, CANDDS may suspend the work until payment has been received.
8.3 For Projects, the Client pays 50% in advance and 50% on delivery, unless agreed otherwise. For Projects longer than two months, CANDDS may invoice in instalments.
8.4 The payment term is 30 days from the invoice date.
8.5 In case of late payment, the Client owes the statutory commercial interest without any notice of default being required, plus the extrajudicial collection costs according to the statutory scale. CANDDS may suspend the work until full payment has been received.
8.6 CANDDS may adjust its rates once per calendar year. CANDDS announces this at least 30 days in advance. The Client may then cancel the Subscription as of the date the new rates take effect.
9. Term, cancellation and termination
9.1 A Subscription runs for an indefinite period and continues month by month.
9.2 The Client can cancel a Subscription In writing, no later than 48 hours before the end of the current calendar month. The Subscription then ends at the end of that month. CANDDS invoices that last month in full.
9.3 CANDDS can cancel a Subscription In writing with a notice period of 14 days, without giving a reason and without compensation.
9.4 CANDDS may terminate or suspend the Agreement, in whole or in part, immediately and without compensation if:
• the Client does not pay, or does not pay on time;
• the Client repeatedly fails to meet its obligations, even after a reasonable term;
• the collaboration develops in such a way that CANDDS cannot reasonably be expected to continue, for example in the case of inappropriate behaviour or if the Client structurally does not respect the agreed role of CANDDS as a creative partner;
• the Client goes bankrupt, applies for a suspension of payments or ends its business.
9.5 Invoiced subscription fees are not credited or refunded, unless CANDDS fails in a way attributable to it and does not remedy that failure within a reasonable term after notice In writing.
9.6 When a Project is terminated, the Client pays for the work done up to that moment, at least the advance payment.
9.7 On termination, CANDDS delivers the Final work up to that moment, after all invoices have been paid.
10. Intellectual property and portfolio
10.1 All intellectual property rights in what CANDDS makes remain with CANDDS until the Client has paid all invoices for that work in full.
10.2 After full payment, CANDDS transfers the copyright in the Final work to the Client. This clause serves as the deed of transfer. Until that moment, the Client may not use the work.
10.3 The transfer does not apply to:
• sketches, concepts, variants and rejected designs;
• working files and source files, unless it was agreed that these would be delivered;
• methods, templates, components, design systems, code and tools that CANDDS already had or also uses for others, including products of CANDDS Supply;
• material from third parties, such as fonts, stock images and plugins. The licence terms of those third parties apply to them.
10.4 Where parts listed in 10.3 form part of the Final work, the Client receives a non-exclusive, perpetual right to use them as part of that Final work.
10.5 CANDDS may show the work in its portfolio, on its website, on social media and in presentations, and may name the Client. CANDDS only shows unpublished work after the Client has published it. If the Client does not want this, the parties agree on it In writing before the start.
10.6 The Client may adapt the Final work. In the case of substantial changes by others, CANDDS may ask for its name to no longer be connected to the work.
11. Liability
11.1 CANDDS is only liable for direct damage that results from an attributable failure.
11.2 Liability per event (a series of related events counts as one) is limited to the amount the Client paid CANDDS for the Services concerned in the three months before the event, with a maximum of €5,000. If CANDDS is insured and the insurer pays out, liability is limited to the amount paid out, if that is lower.
11.3 CANDDS is never liable for indirect damage, including consequential damage, lost profit, missed savings, loss of data and damage due to business interruption.
11.4 CANDDS is not liable for damage caused by incorrect or incomplete information or materials from the Client, by errors the Client could have seen on approval, or by services and products of third parties.
11.5 The limitations in this article do not apply in the case of intent or deliberate recklessness on the part of CANDDS.
11.6 A claim lapses if the Client does not report the damage In writing within 30 days of discovery, and in any case one year after it arose.
12. Force majeure and absence
12.1 Force majeure is any circumstance outside the control of CANDDS that prevents the work from being carried out, including illness, internet or software outages, failure of third parties, natural disasters and government measures.
12.2 In the event of force majeure, the obligations of CANDDS are suspended. If the force majeure lasts longer than 30 days, both parties may terminate the Agreement for the future In writing, without compensation.
12.3 In the event of illness or holidays that affect the planning, CANDDS lets the Client know as soon as possible and proposes an adjusted planning. Hours not used because CANDDS is absent for more than five working days in a month do not expire, but carry over to the following month.
12.4 CANDDS announces holidays at least two weeks in advance.
13. Confidentiality and privacy
13.1 The parties keep each other’s confidential information secret, also after the Agreement ends. This does not apply to information that is already public or that a party is legally required to share.
13.2 If CANDDS processes personal data on behalf of the Client while carrying out the work, the parties enter into a data processing agreement.
13.3 Besides the Client, CANDDS may work for other clients, including in the same industry.
14. Changes
14.1 Arrangements about Services, scope, rates or planning only apply once confirmed In writing.
14.2 CANDDS may change these terms. Changes are announced In writing at least 30 days before they take effect. If the Client does not agree, it may cancel the Subscription as of that date.
15. Applicable law and final provisions
15.1 Dutch law applies to every Agreement.
15.2 The parties first try to resolve a dispute together. If that fails, the competent court of the District Court of Midden-Nederland has exclusive jurisdiction.
15.3 If a provision is void or voidable, the other provisions remain in force. The parties replace that provision with a valid one that comes as close as possible to the original intention.
15.4 The Agreement and these terms replace all earlier arrangements on the same subject.